This privacy policy explains how Cycle Haven handles personal data when you use our website, contact us, or arrange bicycle servicing and repairs. It applies to our general workshop activity and to the information we process through the website and related enquiries.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
When you contact Cycle Haven or submit a service request, we may collect your name, email address, phone number if you provide it, your message, and any service preferences you share. We may also process limited technical data such as server request metadata and browser or device information needed to operate the website and keep it secure.
We receive personal data when you use the contact form, send an email, call us, or visit the workshop. Technical information is collected through normal website operation, including records needed to deliver pages, maintain security, and respond to enquiries.
Our website uses essential cookies needed for basic operation and cookies that store privacy preferences. We do not confirm the use of analytics or marketing cookies on the basis of the information currently available.
We use essential cookies for site operation and cookies that remember privacy preferences. If your browser allows it, you can manage or delete cookies through its settings. Limiting cookies may affect some site functions, but it should not prevent basic access to the website.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to respond to enquiries, manage bookings and service communication, assess bicycle service requests, provide quotes after inspection where needed, maintain website functionality, and protect the site from misuse or technical issues. We may also use information to keep records of completed work and related customer communication.
We may share limited personal data with trusted service providers that help us operate the website, deliver messages, or support technical functions. These parties are expected to use the information only for the services they provide to us and to handle it with appropriate care.
We may share personal data if required by law, court order, or a lawful request from a public authority. We may also disclose information where needed to protect our rights, prevent misuse of the website, or respond to a serious security issue.
You may ask to access the personal data we hold about you, request correction of inaccurate details, or raise a concern about how we have handled your information. Where deletion or restriction is available under law, we will consider the request and explain any limits that apply.
To make a privacy request, contact us using the details in this policy and describe what you want us to do. We may ask for information needed to verify the request and to locate the relevant records. If we cannot fully comply, we will explain the reason where appropriate.
Contact and service records are retained for the period needed to manage the enquiry, complete the work, handle follow-up questions, and meet record-keeping requirements. When information is no longer needed, we delete it or de-identify it where that is appropriate.
If we make a material change, we will update this page and take reasonable steps to make the revised version available. The date of the latest version should be checked before you submit new information.
